Q. Will my carpets get dirty again soon after cleaning?
A. "Rapid Resoiling" as it is known occurs when inferior cleaning systems are used that do not effectively remove the cleaning chemicals so any dirt quickly bonds to the sticky residue remaining in the carpet fibres. A.G Carpet & Upholstery Cleaning uses only professional carpet cleaning systems such as Hot Water Extraction which neutralises, rinses and fully extracts any chemical from the carpet.

Q. How long will my carpets take to dry?
A. Most carpets will be dry in 3-4 hours, however, heavily soiled/traffic lane areas of the carpet which required more than one clean may take until the next day to dry. Wool carpet may also take longer to dry as these are more absorbent than synthetic.

Q. How long before I can use the room again?
A. Immediately. Protective pads will be placed under furniture and overshoes provided to the client so you can continue to use the room whilst the carpet is drying.

Q. Can my carpet shrink when cleaned?
A. Shrinkage can only occur if the backing of the carpet is wetted. The Hot Water Extraction recovers most of the moisture as it is laid down by the jets thus preventing any possibility of overwetting. If the carpet has unstable fittings and a risk of shrinkage is likely, this will be advised prior to cleaning and an alternative cleaning method will be advised. A.G Carpet & Upholstery Cleaning does have a dry cleaning system for carpets where carpet type or condition make this appropriate.

Q. What guarantees does A.G Carpet & Upholstery Cleaning give to the client?
A. If the client is in any way unhappy with the cleaning results, we will re-clean the carpet free of charge. If the client is still unhappy with the outcome of the second clean, a no-quibble refund will be issued to the client.

Q. Can all stains be removed?
A. Some stains can be permanent so no guarantee can be given, however, A.G Carpet & Upholstery Cleaning have a high success for removing stains including tea, coffee and wine, however previous DIY attempts to remove stains using inappropriate household chemicals may impede attempts to completely remove the problem.

Q. Are your prices fully inclusive?
A. A.G Carpet & Upholstery Cleaning does not charge VAT and there are no "add-on's". The price you are quoted is the price you pay unless you request the cleaning of additional carpets, rugs or upholstery that was not in the original quotation.